Return & Exchange Policy

HS Dubai – Return & Exchange Policy
At HS Dubai, we take pride in the quality and craftsmanship of our products. Each piece is carefully checked before dispatch. Please read our policy below before placing your order.

No Cancellations
Once an order has been placed, it cannot be cancelled under any circumstances. We begin processing orders immediately to ensure timely delivery.

No Refunds or Exchanges (Unless Defective)
We do not accept returns or exchanges unless the item received is defective or damaged.

If you believe you have received a defective item, please contact us within 24 hours of receiving your order at [insert email address]. Kindly provide:

Your order number

A clear description of the issue

Supporting photos of the defect

Inspection & Resolution
Once we receive your request, we will assess the defect and notify you within a reasonable time whether you are eligible for:

A replacement, or

A refund using your original method of payment.

Please note:The item must be returned in its original condition, unworn, unused, with tags attached, and in its original packaging.

Proof of purchase is required for all returns.

Damages and Issues
We strongly encourage you to inspect your order upon delivery. If you receive the wrong item or find it damaged/defective, notify us immediately so we can resolve the issue promptly.

Alterations (UAE Orders Only)
We offer alteration services within the UAE at a fixed charge of 100 AED per item. To request alterations, please contact us with your order details.

If you have any further questions, feel free to reach out to our support team. Thank you for shopping with HS Dubai.